What to press when the voice pauses, the server is out of reach, Chrome updated Zeya, or a video does not start — and how to write to us.
Check your internet, then press Try again. Nothing is lost — everything translated is kept and opens the moment the connection is back.
The subtitles carry on and the voice picks up on the next line by itself. If you would rather not wait, press Stop, then Start.
Chrome updated the extension while a video was open. Reload the page once and press the icon again.
Press play on the video itself — Zeya is waiting and joins at once.
Press Stop, then Start — Zeya lines up again from wherever the video is.
The original is always one press away: turn on both languages from the gear, or open the transcript in History — every line in both languages.
From the toolbar popup: Contact — write to us, or WhatsApp. The form has a box, on by default, that attaches what Zeya noticed on the last videos — times and events, never a page, a name or a link — so we can see what happened without asking you. From here: Contact us on email, or on WhatsApp — both at the top of the help centre, and the address and the number at the bottom of every page.